Tag: Workflow Automation

The Future of AI in Wealth Management with Darren Tedesco & Scott Freeland (Ep. 19)

The Future of AI in Wealth Management with Darren Tedesco & Scott Freeland (Ep. 19)

Technology is changing how financial professionals work, but not every AI solution is built on the same foundation.

What separates tools that create real efficiency from those that simply add another layer of complexity? And how can firms prepare for a future where AI handles more of the administrative workload?

In this episode, Chip Kispert speaks with Darren Tedesco, President of Advisor360°, and Scott Freeland, VP of Product Management for the Enterprise Suite at Advisor360°, about the future of AI, data strategy, and workflow automation in wealth management. They explore why unified data is becoming the foundation for agentic AI, how firms are approaching technology consolidation, and what operational challenges stand in the way of broader AI adoption. The conversation also examines workflow automation, advisor productivity, and the infrastructure needed to support long-term innovation.

Key takeaways:

  • Why unified and trusted data is becoming the foundation for meaningful AI adoption in wealth firms
  • How technology consolidation can reduce operational friction across advisors, clients, and home offices
  • What separates note-taking AI tools from systems capable of executing workflows and actions
  • Why agentic AI may shift advisors away from administration and toward client-facing activities
  • How end-to-end workflow automation could reshape onboarding, reporting, and portfolio management
  • And more!

Resources:

Connect with Chip Kispert

Connect with Darren Tedesco:

Connect with Scott Freeland:

About Our Guests:

Darren Tedesco is President of Advisor360°. Darren is responsible for strategic relationships at the executive level and leads business development activities for complex enterprise relationships. He represents Advisor360° externally as an industry leader, elevating the brand through conferences, councils, and thought leadership on the intersection between technology and wealth management. Internally, Darren provides market intelligence and competitive insights into the company and advises on account growth opportunities. Prior to Advisor360°, Darren spent most of his career at Commonwealth Financial Network, where he was the Managing Principal of Innovation & Strategy, overseeing all aspects of technology and designing the platform that would eventually become Advisor360°.

An accomplished senior leader with over 30 years of experience in driving value creation, growth, and profitability across global financial services and FinTech, Scott Freeland has a proven track record of launching and leading industry-leading wealth management businesses, financial products, digital solutions, and enterprise integration.  A transformational leader with strong communication, organizational, and strategic skills, he has successfully led teams in high-stakes environments, delivering exceptional results in the areas of wealth management, banking, product and digital innovation, and investment research and analytics.

With a deep expertise in global financial markets, product and technology development, M&A, and strategic partnerships, Scott has played a pivotal role in the growth of organizations like London Stock Exchange Group (LSEG) / Refinitiv, Scivantage, and Bank of America / Merrill Lynch.  His leadership has been instrumental in driving multi-year strategic plans, reshaping business models, and creating new digital experiences, positioning companies for long-term success in an increasingly competitive and tech-driven financial landscape.

In his most recent role as Global Head of Business Strategy for Investment & Wealth Solutions at LSEG, a global business providing investment research, market data, analytics, and digital solutions to wealth and asset management markets, Scott was responsible for leading strategy and the execution of strategic programs.  Scott successfully executed a comprehensive multi-year strategy to transform the business through targeted market expansion, strategy-aligned product development, and strategic investments with corporate development, and restructured market strategy to regain competitive advantage and focused growth.  With the successful transformation of the business, in 2023 Scott took on expanded responsibility serving as Global Head of Wealth Solutions.

The Tech Stack Myth: Why More Software Isn’t the Answer With Ryan George (Ep. 11)

The Tech Stack Myth: Why More Software Isn’t the Answer With Ryan George (Ep. 11)

Progress often starts with a hard look at what is actually working, not what looks good on a vendor slide. Wealth firms keep buying more technology, yet advisors still juggle too many logins, duplicate data entry, and workflows held together by workarounds.

In this episode, Chip Kispert sits down with Ryan George, CMO of Docupace, to unpack the tech stack myth in wealth management. They talk about why tech sprawl is creating friction instead of freedom, how AI can support operations and compliance without putting client data at risk, and why unstructured data has become a hidden liability that can hurt valuation, regulatory readiness, and M&A outcomes. Ryan also shares why the industry is closer to the “wealth transfer wave” than most people think, and what advisory firms may need to rethink as servicing models evolve.

Ryan discusses:

  • Why does more software rarely fix a broken process, and how simplification becomes a real competitive advantage
  • How AI is shifting from standalone tools to embedded capability, and why many firms are still hesitant to adopt
  • What “data health” looks like in practice, and how unstructured archives can create real compliance and operational risk
  • Why poor data hygiene can drag M&A timelines and impact valuation, and what acquirers are starting to pay for
  • How the advisor role may change as automation reduces admin work, and why human connection becomes even more valuable
  • Why marketing works best when it connects emotionally, not when it adds more noise to the inbox
  • And more!

Resources:

Connect with Chip Kispert

Connect with Ryan George:

About Our Guest:

Ryan George is the Chief Marketing Officer at Docupace, a firm that supports broker-dealers, RIAs, and hybrid firms with workflow, operations, and compliance technology. He brings a sharp, practical perspective on how firms can reduce friction, improve data quality, and build systems that support both advisors and enterprise leaders. Ryan is known for his candid take on industry trends and his focus on what actually moves the business forward.