Tag: AI In Wealth Management

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Can AI Solve Wealth Management’s Technology and Succession Challenges? Ft. Ferian Nickelson (Ep. 23)

Can AI Solve Wealth Management’s Technology and Succession Challenges? Ft. Ferian Nickelson (Ep. 23)

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How can wealth management leaders prepare for advisor retirements without losing the client relationships their firms have spent decades building?

In this episode, Chip Kispert speaks with Ferian Nickelson, chief operating officer at VestGen Wealth Partners, about financial advisor succession planning and the people, data, and technology firms need to support advisor retirements and client transitions. Ferian explains why clean, reliable client data must come before AI, how disconnected technology can create operational complexity, and why traditional CRM systems may need to evolve. They also discuss how VestGen acquires retiring advisors’ practices and prepares next-generation advisors to serve clients through the transition as more advisors retire and leave the industry.

Listen in as they explore:

  • How AI could or can give financial advisors more time to serve clients
  • What wealth management firms need before adopting AI
  • Where simplifying technology can improve firm operations
  • How next-generation advisors can build trust during an advisor transition
  • What financial advisor succession planning requires beyond transferring a practice
  • And more!

Resources:

Connect with Chip Kispert

Connect with Ferian Nickelson:

About Our Guest:

Ferian Nickelson is the chief operating officer of VestGen Wealth Partners. Her career spans the wirehouse, independent, broker-dealer, and trust sectors, including experience with Morgan Stanley, Hightower, Northern Trust, BNY, and LPL. At VestGen, she helps build the people, processes, technology, and advisor development systems needed to acquire retiring advisors’ practices and guide client relationships through matchmaking and transitioning to the next generation.

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Why Advisors Still Don’t Use Their CRM with Willie Mullen (Ep. 21)

Why Advisors Still Don’t Use Their CRM with Willie Mullen (Ep. 21)

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Is your CRM helping advisors serve clients and complete work, or is your team still relying on workarounds?

In this episode of Beacon 1% Better Every Day, Chip Kispert speaks with Willie Mullen, Senior Vice President of Sales at Wealthbox, about CRM adoption, AI, and operational efficiency in wealth management. Willie explains why a CRM for financial advisors must be intuitive enough for the entire team to use, how AI-powered workflows could improve advisor productivity and collaboration, and why CRM migration is an operating model decision, not simply a technology replacement. They also examine automation, compliance controls, audit trails, and what advisory firms should expect from the next generation of wealth management technology.

Listen in to learn:

  • Why usability can determine whether a wealth management CRM is adopted
  • How CRM can become a system of action, not only a system of record
  • What firms should evaluate before starting a CRM migration
  • How AI could support team collaboration while meeting compliance requirements
  • And more!

Resources:

Connect with Chip Kispert

Connect with Willie Mullen:

About Our Guest:

Willie Mullen is Senior Vice President of Sales at Wealthbox, a CRM platform designed for financial advisors, enterprise wealth management firms, and broker-dealers. He works with advisory firms to improve CRM adoption, simplify technology transitions, and build more efficient operating models. Willie brings a practical perspective to conversations about advisor technology, artificial intelligence, workflow automation, team collaboration, and compliance. His work focuses on helping firms use CRM technology as more than a system of record, turning it into a platform that supports action, productivity, and growth.

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Bringing AI Safely into Finance with Geoff Moore (Ep. 7)

Bringing AI Safely into Finance with Geoff Moore (Ep. 7)

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Artificial intelligence is shaking up wealth management, but how do you separate hype from what’s actually useful? 

In this episode, Chip Kispert sits down with Geoff Moore, Chief Information Officer at ValMark Securities, to talk about how his firm is weaving AI into real processes without losing sight of what matters most: people. 

From early wins with AI-powered document extraction to advisors reclaiming hours of family time and personal time thanks to AI note-taking tools, Geoff shares both the breakthroughs and the challenges of moving from proof of concept to production.

What to expect:

  • Early wins and cautionary lessons with AI adoption
  • How Compliance leaders can embrace, not fear, new tech
  • Why context management is the next big frontier
  • Real stories of efficiency translating into quality of life
  • And more!

Resources:

Connect with Chip Kispert

Connect with Geoff Moore:

About Our Guests:

Geoff Moore is the Chief Information Officer at Valmark Financial Group, where he leads technology strategy and innovation across the firm’s RIA, insurance, and broker-dealer businesses. With a focus on practical, people-first AI adoption, Geoff has guided Valmark through early wins in automation and data management, earning recognition as Box.com’s Small Business AI Disruptor Award winner. He serves on the CIO Inspire Chapter Board in Northeast Ohio and shares his insights as a panelist at industry events like the Advise AI Conference. Geoff is passionate about using technology to enhance both efficiency and advisor quality of life, helping professionals spend less time on manual work and more time with clients and family.

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